An independent survey has shown tenant satisfaction with Renfrewshire Council’s housing services has reached a record high, placing the council above the Scottish local authority average.
The latest Tenant Satisfaction Survey found that satisfaction levels have risen sharply across all key housing services indicators which includes quality of housing, repairs satisfaction and value for money.
The survey, carried out independently by research specialists Research Resource, involved face-to-face interviews with 1,200 council tenants across Renfrewshire.
The results showed overall satisfaction with the Council as a landlord has increased from 72% when the survey was last carried out in 2024 to 91% in 2026.
Key findings include:
- 91% satisfied with the overall housing service, up from 72% in 2024.
- 88% satisfied with the quality of their home, up from 72%.
- 86% satisfied with repairs and maintenance services, up from 73%.
- 91% satisfied with neighbourhood management, up from 75%.
- 93% believe their rent offers value for money, up from 70%.
Tenants praised the quality and speed of repairs, helpful staff, customer service and investment in homes and neighbourhoods.
One tenant who highlighted the impact of that investment is Steve Banks, 67, from Lochwinnoch, who recently had a new boiler installed in his council home.
Steve, who lost his sight last year, said the housing team made every effort to make sure he was informed throughout the process.
He said: “I was contacted in the summer to let me know about the works to upgrade my boiler. A member of the team then came out to visit me at home before the work started to talk me through the process and address any concerns I had.
“When the team arrived to carry out the installation, everything was completed in the space of a morning. The team were polite, informative and took time to explain the stages of work they were doing and they tidied up before they left.
“The new boiler is much quieter, more energy efficient and is working very well.
“On every standard you look at it from, it was first class.”
The survey also shows that tenants feel more informed and involved than ever before with 93% saying they were satisfied with how well the Council keeps them updated about housing services and decisions, while 94% were satisfied with opportunities to take part in decision-making.
The findings highlight the importance of tenant voices in shaping housing services, with feedback helping to identify what is working well and where improvements are needed.
Areas identified for further improvement by tenants included communal services, continued investment in homes and ongoing improvements to repairs.
Convener of Renfrewshire Council’s Communities and Housing Policy Board, Cllr Marie McGurk, said: “These results show a significant improvement in satisfaction across key areas of our housing service and demonstrate the positive impact of the work carried out over recent years.
“We are particularly encouraged that tenants are recognising the investment we have made in improving homes to ensure they have warm welcoming homes and housing services which meet their needs.
“Their feedback will continue to play a vital role in shaping decisions as we invest in our homes and communities and work to deliver even better outcomes for tenants across Renfrewshire.”
A £337million investment in Renfrewshire Council housing was approved by councillors earlier this year covering the next five years to 2031. The investment will see 2,210 improvements made to properties this year covering everything from kitchens, bathrooms and heating systems to window replacements, regeneration and new build housing.
An additional £1.3million has also been allocated to boost council housing maintenance and repairs.
The findings of the survey will inform future service planning to ensure residents continue to receive a high-quality housing service and have opportunities to influence the services they receive.
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